FAQ / POLICIES
Daily Strolls & Staycation Snuggles: Your Pet Care Questions Answered
How many dogs do you walk at a time?
Will TAILored Pet Services (TPS) cancel on us?
TPS has been in business since May 2011 and has NEVER cancelled a scheduled service for any of our clients. The benefit of hiring a professional dog walking company is you have a team to take care of you and your furry baby. If your primary walker is not available, an educated substitute walker will come instead.
How are TPS’ professional sitters/dog walkers selected?
We receive many applications from pet lovers wanting to become part of the Tailored Pet Services team, but only a few are accepted. Our rigorous requirements include a comprehensive application, multiple phone interviews, in person interview, dog walking test and finally a federal background check. Once hired, our dog walkers are taught safe dog walking procedures before starting to walk dogs unsupervised. Our thoroughness, attentiveness and special formula for providing premium pet care ensures your furry baby will be well taken care.
How are visits timed?
How do you ensure my dog’s safety?
Before the first walk, we confirm the personalities of the dog and walker are a good match. During the visit, the walker will always stay with Fido so he is never unattended, she will walk him on-leash in areas you specify, and she will cross the street when another dog/owner approaches to avoid an altercation.
What types of payment do you accept and when is payment due?
At Tailored Pet Services, we strive to make payment as convenient and secure as possible for our clients. We accept Visa, Mastercard, American Express, and Discover cards. Your security is paramount to us, which is why we ensure that your credit card information is encrypted, with only the last 4 digits visible in our records. Our scheduling software program also securely stores your payment information for added peace of mind.
For dog walks, we streamline the payment process by sending you an emailed invoice for the upcoming month. On the first of each month, your credit card on file will be automatically charged for the current month’s walks.
For pet sits, we aim to make payment as hassle-free as possible. We typically process credit card payments on the first or second Friday closest to your departure date. However, if paying by credit card presents any challenges for you, we’re happy to accommodate alternative arrangements. You can opt to mail checks directly to our corporate office by the first of the month.
We understand that individual circumstances may affect your payment schedule. If your pay periods don’t align with our standard billing cycle, simply let us know, and we’ll work with you to adjust your payment due date to a more suitable time later in the month.
Your convenience and satisfaction are our priorities, and we’re committed to ensuring a smooth and flexible payment experience for all our clients.
Why are daily cat pet sitting visits required?
Sometimes, we receive vacation requests to visit cat clients every 2-3 days. At Tailored Pet Services (TPS), we insist on a minimum of once a day visits because of the numerous ways your cats’ safety may be compromised if not visited daily. For more information, read our blog article: Why are daily cat pet sitting visits required?
How do you access my home?
We request three keys so we have one for the primary walker, back-up walker and owner. The extra two keys are used to continue service if your primary walker becomes ill. If giving us three keys is impossible, you will be charged a pick up and drop off charge ($15 each).
If you have a door code or plan to be home when service provided, no key is necessary; however, we aren’t responsible if we can’t access home because of door code mechanical failure or no one answers the door.
Do you charge a holiday fee?
What services are included with a vacation visit?
Pet Sitting Tasks
• Food and Fresh Water
• Potty break in fenced yard (walks extra)
• Administer medication (no injections)
• Litter box scooped, pet waste removal
• Treats for good pets (if allowed)
• Provide love and attention for them as if they were our own
• Clean-up pet messes (vomit & potty accidents)
• Observing pet’s mood, health, well-being and safety
• Visit log
Household Tasks
• Water indoor plants
• Alternate blinds and lights
• Pick up mail, newspapers, flyers and packages
• Check overall security of your home
• Transport the trash cans/recycle bins to/from curb
• Sweep and/or vacuum after your pet (if equipment provided)
What areas does Tailored Pet Services serve?
Tailored Pet Services serves the following zip codes and cities:
- Edmonds 98026
- Everett
- Lake Stevens (west of Hwy 9)
- Lynnwood
- Mill Creek/Bothell 98012 & 98021
- Mukilteo
- Snohomish (west of Hwy 9)
Do you offer any dog walk discounts for recurring services or multiple pets?
Yes, we do offer discounts for recurring services and multiple pets. While many dog walking companies charge $30 per 30-minute walk for one dog, we provide discounted rates ranging from $23 to $25 for 30 minutes and $28 to $31 for 45 minutes for 1-2 dogs. These discounts are available for clients who schedule walks on a recurring monthly basis.
How do you handle emergencies or medical situations involving my pet?
At TAILored Pet Services, we understand that emergencies or medical situations involving your beloved pet can be incredibly distressing. Rest assured, the safety and well-being of your furry friend are our top priorities.
In the event of an emergency or medical situation, our highly trained team is prepared to act swiftly and decisively. Here’s how we handle such situations:
Immediate Response: Upon recognizing any signs of distress or emergency, our pet care professionals will remain calm and take immediate action.
Assessment and Stabilization: Our team members are trained to assess the situation and provide basic first aid as needed to stabilize your pet’s condition.
Communication: We understand the importance of keeping you informed every step of the way. In the event of an emergency, we will contact you immediately to discuss the situation and decide on the best course of action together. If we can’t reach you by phone or text, we have a signed veterinary care form on file so we can take them to your vet.
Transportation to Veterinary Care: If your pet requires further medical attention beyond our capabilities, we will transport them to your personal vet during business hours. If the vet is closed, we’ll take them to the nearest veterinary clinic or emergency facility without delay. Our team will stay with your pet and provide support until you arrive or until they are under the care of a veterinarian.
Follow-Up: Once your pet has received the necessary care, we will provide you with a detailed report of the incident, including any treatments administered and recommendations from the veterinary professionals.
Prevention and Preparedness: We continuously prioritize training and education for our team members to ensure they are equipped to handle a wide range of emergencies. Additionally, we maintain thorough records of your pet’s medical history and any special needs or instructions you provide to help us better care for them in any situation.
While we hope that emergencies never arise, we want you to have peace of mind knowing that your pet is in capable and caring hands with TAILored Pet Services. Since our inception in May 2011, we’ve only had five instances, and most were elderly animals who decided it was time to go to the Rainbow Bridge. Your pet’s safety and well-being are at the forefront of everything we do.
If you have any further questions or concerns regarding our emergency procedures, please don’t hesitate to reach out. Your trust and your pet’s comfort are of utmost importance to us.
Do you accept individuals with irregular schedules?
We primarily cater to individuals with recurring schedules, as our services are designed to accommodate regular commitments such as work or school. Our peak availability for dog walks falls between 9 am and 2 pm, during which we handle over 150 walks per week.
It’s worth noting that our pricing is structured to reflect the recurring nature of schedules. While some dog walking companies may charge $30 for a 30-minute walk, our rates typically range from $23 to $25 for the same duration. This pricing model allows us to offer cost-effective services while maintaining the quality and consistency our clients expect.
Additionally, we request one-hour start times from clients to initiate our services. Unlike other companies that add clients to the schedule based solely on their needs, this approach helps us ensure efficient routing and timely service for all our clients.
Because we have been in business for 13 years, we have loyal clients so openings aren’t always available. Openings occur when a client leaves our schedule due to moving, the loss of a pet, or a significant lifestyle change such as now have ability to work from home.
We strive to accommodate requests whenever possible, so please don’t hesitate to reach out to discuss your specific needs with us. While we may not always be able to immediately accommodate irregular schedules, we’ll do our best to find a solution that works for both you and our existing clients.
Can you accommodate pets with special needs or behavioral issues?
Yes, we can accommodate pets with a variety of special needs and behavioral issues!
- Experience: We have extensive experience caring for pets with sensory limitations, including deaf dogs (utilizing hand signals), senior dogs with vision loss, and even a blind dog. We’re confident in providing a safe and comfortable environment for your special needs pet.
- Individualized Care: We understand that every pet is unique. We conduct a verbal consultation to ensure a good fit for both you and your pet. This is followed by a meet-and-greet to introduce our walkers/sitters to your furry friend and ensure everyone feels comfortable. We also work closely with you and your veterinarian to create a personalized care plan that addresses your pet’s specific needs.
- Walk & Train Options: Our “Walk & Train” program is perfect for dogs who have difficulty walking on leash. We use positive reinforcement techniques to help your furry friend develop leash manners and build confidence during walks.
- Expert Guidance: For pets with more complex behavioral issues, we have a certified dog trainer on staff who can guide us and develop a customized plan for success.
Here are some specific needs we can accommodate:
- Deafness: Our walkers are familiar with hand signal communication and can create a comfortable routine for your deaf dog.
- Vision Loss (Blindness or Age-Related Decline): We can map out safe walking routes, utilize verbal cues, and minimize environmental changes to ensure your visually-impaired dog feels confident during walks.
We’re also open to learning new communication methods for other special needs to ensure all pets feel comfortable and cared for.
Do you have a mobile app? Can I schedule online too?
Absolutely! We offer a robust mobile app designed to enhance your experience. Our app allows you to schedule visits, manage invoices, communicate with your pet nanny, and access your pet’s journal directly from your smartphone. Each journal entry includes a photo of your pet, creating a personalized record that you can revisit at any time.
Additionally, you can conveniently access all these features through our easy-to-use online client portal. Whether you prefer using the mobile app or logging in via the web, you’ll have the same capabilities and seamless experience.
How can I schedule and manage payments?
Scheduling and payments are streamlined through the Precise Petcare app. Upon signing up with us, you’ll receive access to the app where you can schedule services, review invoices, and securely make payments. We prioritize your security and privacy: only our management team has access to your financial records, and all credit card information is securely encrypted to ensure your peace of mind.
Why choose our mobile app and online portal?
Our goal is to make pet care as convenient as possible for you. With our mobile app and online portal, you have the flexibility to manage your pet’s care whenever and wherever you are. Whether you’re scheduling visits on the go or checking in on your pet’s activities, our digital tools simplify the process and keep you connected with your pet’s caregiver effortlessly.
The pet journal feature in our app provides a delightful touch – each entry includes a photo of your pet and is stored securely in our system. You can revisit these memories at your leisure, ensuring you never miss a moment of your pet’s adventures and experiences.
We’re committed to providing you with a seamless and secure experience, ensuring that your pet receives the best care while giving you the convenience and peace of mind you deserve.
Do you hire independent contractors or employees?
TAILored Pet Services (TPS) only hires employees because we want the ability to train our staff to provide the premium service our clients expect. TPS employees are trained to follow policies outlined in our Employee Handbook. In addition, our employees are covered under our insurance/disability bond plus worker’s comp in case they are injured while providing pet care.
Can I make last-minute arrangements?
At Tailored Pet Services, we understand that life can be unpredictable, and unexpected situations may arise that require last-minute pet care. While we strive to accommodate our clients to the best of our ability, we are not an on-call dog walking service.
However, if you find yourself in a situation where you need last-minute assistance, you can always reach out to us. Simply give us a call, and one of our team members will do their utmost to help you out. Whether you’re stuck in traffic, unexpectedly held up at the office, or facing any other unforeseen circumstance, we’re here to support you and your pet.
While we’re committed to providing flexible and responsive service, we encourage our clients to plan ahead whenever possible to ensure that we can accommodate their needs effectively.
Is Tailored Pet Services similar to on-demand dog walking apps like Rover and Wag?
Both apps are tech companies who act as a middleman between customer and sitter so quality is dependent on the sitter/not company. Tailored Pet Services strives to build strong relationships with your family and we promise to resolve problems promptly. Both apps hire independent contractors which prevents training and oversight. Tailored Pet Services hires employees and continuously trains/develops them to ensure quality care, and offer a money back guarantee. For more differences, read our blog article: Professional Vs. Hobby Pet Sitter
What are the benefits of a dog walker versus a doggie daycare?
Many dog owners consider Fido and Spot important family members so the decision to sign up them for doggie daycare or hiring a dog walker for them is a significant one. The first step is determining if they are suitable candidates for doggie daycare. Suitable characteristics: (1) good physical health, (2) spayed/neutered, (3) enjoy socializing in a pack and being around other dogs, (4) comfortable in new environments or (5) content around unfamiliar dogs and people. If they don’t fit this criteria, hiring a dog walker may be the better choice. For more information to help you make a decision, read our blog article: Daycare: Is Your Dog Is an Ideal Candidate?
Are you licensed, bonded and insured?
How do I know the walker came?
At Tailored Pet Services, we understand the importance of knowing that your pet has been cared for during each visit. That’s why we provide multiple ways for you to stay connected and informed.
At the conclusion of each visit, we’ll email you a detailed journal that includes a photo of your pet. This journal serves as a personal update on your pet’s activities and well-being, allowing you to communicate with your pet nanny and stay connected even when you’re away.
Additionally, for added peace of mind, we offer the option to receive a text message with a photo confirming that we’ve arrived at the visit. This instant notification ensures that you’re informed promptly and can carry on with your day knowing that your pet has been looked after.
At Tailored Pet Services, we prioritize transparency and communication to provide you with the reassurance you need while you’re away from your furry friend.
What is your cancellation policy?
We require cancellations be received by text/phone/email and in order to best serve our client’s needs, our cancellation policy is follows:
• Mid Day Walks (Monday-Friday between 9am-3pm): clients who need us 2+ times per week pay a flat monthly fee instead of by the visit. Because membership begins on the first of the month and ends on the last day of the month, we charge a 50% cancellation fee. Walk cancellations need to be communicated to the office no later than 7am the same day or you will be charged for visit.
• Pet Sitting: Life can be unpredictable so we realize situations happen which may cause plans to change. After appointments are scheduled and confirmed, a cancellation fee may apply to compensate employees for reserving time for your visits. Refund given if cancellation received 8+ days prior to service except holidays (holidays must be cancelled 14+ days in advance).
• Overnights: it is difficult to fill the spot when someone cancels so you must cancel 31+ days in advance to receive a refund (fee applies to compensate us for turning away business).
• Boarding: To secure a Boarding Reservation you will be required to provide a non-refundable reservation fee. The required fee will be at least $100.00 or 10%, except in cases where the Boarding Reservation is valued at less than $100.00. In that circumstance, you will be required to pay the full amount of the Boarding fee in advance to secure the reservation. All reservation fees will be applied towards the cost of the boarding. Because in-home boarding is a personalized service, you will still be required to pay the remaining balance due on the scheduled boarding unless you comply with the cancellation policies as follows: (1) · Non-holidays: cancel at least thirty-one (31) days in advance of the first day of scheduled reservation or (2) Company holidays: cancel at least sixty (60) days in advance of the first day of scheduled reservation. If the appropriate notice is given, your deposit will be credited towards a future boarding reservation. No credit will be given if your pet is picked up earlier than expected. If you dispute forfeited deposits, you will be banned from our facility permanently.
Will the same walker/sitter come each time?
What is your COVID-19 policy?
We have two slightly different policies for when human client NOT home and when they are home. Visit our COVID-19 page for more information.
Do you have references?
We have numerous references and would love to share them (we can supply before/during/after our Meet and Greet). Also, read glowing feedback from our satisfied clients on Google Reviews.
Can I request specific time slots for walks or visits?
WALKS: At Tailored Pet Services, we prioritize a personalized scheduling approach for dog walks to ensure optimal convenience and consistency for our clients. When you enroll with us, we request your preferred hour for your dog’s walk rather than offering a broad time range. This method enables us to customize our schedule around your specific daily routine, ensuring that your pup receives their walk precisely when it suits you best. Whether you prefer early mornings to kick-start the day or midday breaks for your dog’s exercise, our flexible scheduling approach aims to meet your unique preferences seamlessly. This personalized strategy not only enhances your convenience but also maintains a reliable routine that benefits your dog’s well-being and happiness.
PET SITTING: When scheduling pet sitting visits at Tailored Pet Services, we streamline the process by offering a structured 90-minute time block for each visit. This approach allows us to efficiently manage our schedule while ensuring your pet receives the dedicated care and attention they deserve. Within this timeframe, we carefully plan and coordinate the visit to align with both your pet’s needs and our operational efficiency. Whether it’s feeding, playtime, administering medications, or simply providing companionship, the 90-minute block provides ample flexibility to accommodate various tasks and ensure your pet’s well-being during our visit. This structured approach not only optimizes our scheduling logistics but also ensures that your pet receives quality care tailored to their individual needs, fostering a comfortable and stress-free experience while you’re away.
Can I provide special instructions for my pet's care?
Certainly! At Tailored Pet Services, we understand that every pet has unique needs and preferences. That’s why we provide an online portal where you can provide as much information as you want about your pet. From dietary restrictions to favorite toys and daily routines, you can share all the important details with us.
Additionally, we have the ability to highlight specific instructions to ensure they’re not overlooked by your pet nanny. For example, we have one client who prefers that we avoid walking their dogs on the grass, and we make sure to adhere to this request.
Your pet’s well-being is our top priority, and we strive to follow your instructions to the letter to provide the best possible care.
What happens in case of inclement weather?
In the rare event of inclement weather, such as heavy snow, thunderstorms, or extreme heat, the safety and well-being of your pet and our team are our top priorities. While we are dedicated to fulfilling our scheduled visits, we also prioritize safety precautions to ensure the best possible care for your furry friend.
If weather conditions pose significant challenges, such as impassable roads or unsafe driving conditions, our team may need to adjust visit times or routes accordingly. We closely monitor weather forecasts and road conditions to proactively plan our schedules and minimize disruptions to your pet’s routine.
Snow/Extreme Cold Temperatures:
During heavy snowfall or extreme cold temperatures, we take special precautions to ensure your pet’s safety and comfort.
- Our arrival may be delayed as we navigate through snowy roads or find alternative parking arrangements.
- We ensure your pet stays warm and comfortable outdoors by utilizing protective gear, such as coats or sweaters provided by the client.
- We also take precautions to protect your pet’s paws from the cold and potential hazards such as ice or road salt by wiping their paws before bringing them back inside.
Rain/Thunderstorms:
In the event of thunderstorms or rain, we prioritize your pet’s safety by implementing specific protocols.
- We wait until the storm passes before resuming outdoor activities to ensure your pet feels secure and comfortable.
- We keep outdoor time brief, focusing solely on necessary potty breaks, and then bring them inside for playtime or other indoor activities.
- Before allowing your pet back inside after outdoor activities in the rain, we make sure to dry them off thoroughly to prevent them from tracking water and dirt into your home.
Extreme Hot Temperatures:
During periods of extreme heat, we employ proactive measures to protect your pet from heat-related risks.
- Our team conducts ground temperature checks to ensure that pavement or sidewalks are not too hot for your pet’s paws.
- We prioritize walking routes with ample shade to shield your pet from direct sunlight and excessive heat exposure.
- We adjust our walking schedules to minimize the time spent outside during peak temperatures, prioritizing indoor playtime or activities in shaded areas.
Conclusion:
Rest assured, we are committed to maintaining open communication with our clients during inclement weather situations, including periods of extreme heat, cold, rain, or snow.
Can I schedule a meet-and-greet with the assigned pet nanny before booking?
Absolutely! Before booking our services, we encourage clients to schedule a meet-and-greet with their assigned walker/sitter. This initial meeting allows us to get acquainted with you and your pets, understand your specific needs and preferences, and address any questions or concerns you may have.
To streamline the process and make the most of our time together, we kindly request that you complete a profile in our online scheduling program beforehand. This allows us to review important information ahead of time and come prepared with tailored questions to ensure we fully understand your expectations.
Please note that we do charge a $30 fee for the meet-and-greet, which is credited towards your first reservation. We believe this investment in our initial interaction sets the foundation for a successful and harmonious relationship between you, your pets, and our team. We look forward to meeting you soon!
How are the walking routes determined?
At Tailored Pet Services, we understand that every dog is unique, and so are their walking preferences. That’s why we meticulously design our walking routes to cater to the diverse needs and personalities of our furry clients. When determining our routes, we prioritize safety above all else. We carefully assess each path to minimize exposure to potential hazards such as traffic and areas where dogs might be aggressive towards fences or each other. If we encounter situations like these, our trained staff are prepared to safely handle and redirect your pet, ensuring their walk remains stress-free and enjoyable.
Beyond safety, we also prioritize the enjoyment and stimulation of each walk. Our routes often include access to parks, trails, and green spaces where pets can freely roam and engage in natural behaviors. These environments not only provide physical exercise but also mental stimulation, contributing to the overall well-being of your pet.
Additionally, we tailor our routes to accommodate the specific needs of different pets. Whether your dog loves the excitement of visiting a local park or prefers a quieter neighborhood stroll, we have routes that cater to varying activity levels and preferences. For pets with mobility challenges, we ensure our routes are accessible and comfortable, making adjustments as needed to accommodate any special requirements.
At Tailored Pet Services, our commitment is to provide more than just a walk—we aim to create an enriching experience that enhances your pet’s well-being. If you have any specific questions about our walking routes or would like to discuss how we can customize our services to best suit your pet, our dedicated team is always available to assist you. Your pet’s happiness and safety are our top priorities, and we look forward to providing them with enjoyable and fulfilling walks tailored just for them.
Are there any breed restrictions for your services?
No, there are generally no breed restrictions for our services. We welcome all breeds of dogs and pets. However, employee safety is critical. In rare cases where a pet exhibits aggressive behavior that poses a potential threat to our staff’s safety, we may need to discuss alternative arrangements. Our goal is to ensure a secure and delightful experience for both your furry baby and our team members alike. If you have any concerns about your pet’s behavior or specific needs, please feel free to contact us in advance so we can address them accordingly.
Where Every Day is a Play Day: Daycare Questions Answered
What are your daycare operating hours?
We’re open Monday through Friday from 7:00 AM to 6:00 PM. If needed, we offer extended care until 7:00 PM for an additional fee.
Do you accept all breeds?
Yes, we welcome all breeds, provided they meet our behavioral and health requirements.
What if my dog isn’t comfortable around other dogs?
We offer individualized care for shy, senior, or recovering dogs, so they can still enjoy a safe and enriching daycare experience.
What’s the cost of daycare?
We offer a variety of pricing options, including a 5-pack for $225, which offers a 10% discount off our standard rates.
What happens during the daycare day?
What do I need to bring for my dog?
You only need to bring your dog on a leash. We provide water and resting areas. For safety reasons, we do not allow personal toys to prevent resource guarding. If your dog requires a special diet, you are welcome to bring their food.
Do you administer medications?
Yes, we can administer oral or topical medications at no additional cost. Please provide clear instructions.
Do you require an evaluation before my dog starts daycare?
Yes, we require a two-step evaluation process. First, you’ll complete a detailed daycare questionnaire. Then, we’ll schedule an in-person evaluation to assess your dog’s comfort level and compatibility with our daycare environment.
Do you offer transportation services?
Yes, we offer transportation for $5 per trip. Please let us know in advance if you need this service.
What cleaning protocols do you follow at daycare?
We use pet-safe cleaning products and sanitize all areas daily to maintain a clean and healthy environment.
Can I book daycare for occasional visits, or do I need a package/membership?
You’re welcome to book occasional visits without a package or monthly subscription. However, purchasing one can offer significant savings if you plan on using daycare regularly.
Can puppies attend daycare?
Yes, puppies are welcome once they have completed their initial round of vaccinations and pass our evaluation process.
How do you handle feeding during daycare?
If your dog needs meals or snacks during daycare, please provide their food in a labeled container with clear feeding instructions. We’ll follow their routine to keep them comfortable. To prevent resource guarding, all dogs are fed individually in a separate room away from other dogs.
Do you offer discounts for multiple dogs from the same household?
Yes, we offer a discount for families with multiple dogs attending daycare. Contact us for details on multi-dog pricing.
What if I’m running late to pick up my dog?
If you’re running late, please let us know as soon as possible. We offer extended care until 7:00 PM for an additional fee.
Do you offer a trial day for new dogs?
Yes, we do! After completing our evaluation process, we offer a free trial day to help your dog get comfortable with our environment. To make the transition even smoother, we also offer an “Intro to Daycare” package, which includes three additional days at 50% off for just $75. This allows you and your dog to ensure our daycare is the perfect fit before committing to a larger package.
At what age can my puppy start daycare?
Puppies can join daycare as early as 12 weeks old, provided they have received their first round of core vaccinations, including DAPP/DHPP and Bordetella. A rabies vaccination is required by 16 weeks of age. Our daycare is a great place for puppies to build confidence, learn social skills, and burn off energy in a safe, supervised environment!
How do you introduce new dogs to the daycare group?
At Four-Legged Fun Zone, we take a thoughtful and gradual approach to introducing new dogs to our daycare environment. We start with one-on-one interactions, allowing the new dog to meet a calm, well-socialized daycare regular in a controlled setting. As they grow comfortable, we slowly increase the number of playmates, progressing to two-on-two and three-on-three introductions. This step-by-step process helps us assess their social skills and comfort level before integrating them into a larger group that matches their size, energy level, and temperament. Our goal is to ensure every dog feels safe, confident, and happy in their new play environment.
Does my puppy need to be house-trained before attending daycare?
While not all daycares require puppies to be fully house-trained, having a good foundation can make the experience more enjoyable for your puppy and the staff. It’s advisable to work on house-training before enrolling your puppy in daycare.
What basic commands should my puppy know before starting daycare?
Familiarity with basic commands like “sit,” “stay,” “come,” and “leave it” can help your puppy navigate the daycare environment more effectively. These commands enhance safety and ensure better control during group interactions.
What should I bring when my puppy starts daycare?
It’s recommended to bring your puppy’s food and any necessary medications. Always check with the daycare for a list of required or recommended items.
How do you handle dogs who don’t like rough play?
We carefully group dogs by play style, ensuring that dogs who prefer gentle play have a calmer environment with like-minded companions.
What’s the best way to transition my dog to daycare if they’ve never been before?
Starting with shorter visits, like half-days, and maintaining a consistent schedule can help your dog adjust more easily.
How do you accommodate pets with special needs or disabilities?
At Tailored Pet Services, we provide personalized care for pets with special needs, ensuring their comfort and safety. For example, we currently care for two three-legged dogs and watch them closely to prevent tipping over. Whether your pet has mobility challenges, vision or hearing impairments, or other special requirements, we take extra precautions and adapt our approach to meet their individual needs. Let us know about any specific accommodations your pet requires, and we’ll make sure they receive the best possible care!
Can I request my dog be placed with specific playmates?
While we can’t guarantee specific groupings, we always consider friendships and play styles when organizing daycare groups.
What if my dog needs a break from group play?
All dogs take a mid-day nap in our Dream Den to rest and recharge. If a dog prefers a quieter moment outside of playtime, they are welcome to relax along the walls. If they need additional rest, we can provide a peaceful break in the office to ensure their comfort.
How do you manage dogs with separation anxiety in daycare?
Our experienced staff provides extra attention and gradually acclimates anxious dogs to the daycare environment to ensure their comfort.
Do the dogs ever get to wind down or take a break?
Absolutely! All dogs in our daycare receive one scheduled rest break in our Dream Den, a quiet space designed for relaxation. During this time, dogs are crated with soothing white noise to ensure at least an hour of undisturbed rest. An attendant remains in the room at all times to monitor and ensure each dog is comfortable. While some dogs may nap, others simply relax and recharge. Outside of this scheduled rest time, if a dog chooses to take a break, we provide a separate, quiet space where they can rest undisturbed until they’re ready to rejoin the group.
Do you group dogs by play style or temperament?
Absolutely. Beyond size, we consider each dog’s energy level, social preferences, and confidence. Whether your pup is playful, shy, or somewhere in between, we place them with compatible playmates for a positive experience.
Can I drop off late or pick up early?
To ensure group safety and reduce disruptions, we have set drop-off and pick-up times:
- Full-day daycare: Drop off between 7:00–9:00 AM, pick up between 4:00–6:00 PM
- Half-day daycare: Drop off at 9:00 AM, pick up at 2:00 PM
These windows help us keep playgroups calm and secure by limiting how often we open doors near the play areas. That said, if you have a special situation, reach out—we may be able to accommodate with advance notice.
What is required for my dog to attend daycare?
All dogs must be up-to-date on vaccinations, including DAPP/DHPP, Rabies, and Bordetella. We also recommend Canine Influenza and Leptospirosis but do not require them.
Does my dog need to be spayed or neutered?
Male dogs over 6 months old must be neutered to participate in group play.
How are the dogs grouped?
We group dogs based on size, temperament, and play style to ensure everyone has a fun and safe experience.
Do you offer half-day options?
Yes, we offer half-day options. A single half-day pass is $40, and discounted packages are available for added savings.
Can I tour the facility before enrolling my dog?
How do you handle emergencies?
In the event of an emergency, we’ll contact you immediately. Additionally, one of our daycare attendants is a vet assistant and can provide an initial assessment if needed.
What’s the ratio of staff to dogs?
We maintain a low staff-to-dog ratio of one daycare attendant for every five dogs, ensuring personalized attention and a safe environment for all.
What if my dog becomes aggressive?
If any aggressive behavior occurs, we will separate your dog and contact you immediately to discuss the next steps.
Can I check on my dog during the day?
For the safety and comfort of all dogs, we do not allow drop-in visits during the day. However, we’ll send you a detailed report card and a photo after each session to keep you updated on your pup’s day.
What happens if my dog gets injured at daycare?
Despite careful supervision, your dog may experience minor injuries during play. Our team is trained to respond quickly and has pet first aid kits on-site to provide immediate care if needed. We’ll notify you right away to discuss the situation, and if necessary, we’ll arrange veterinary care to ensure your dog’s safety and well-being. We also document the incident in the report card.
How do you handle nervous or anxious dogs?
We create a calm, low-stress environment for nervous dogs by providing them with individualized care and gradually introducing them to group play when they’re ready.
How often will my dog be taken outside?
We provide regular outdoor play sessions and potty breaks throughout the day in our secure, spacious outdoor area.
What happens if my dog has an accident indoors?
Accidents happen! Our team is trained to clean and sanitize the area immediately using pet-safe products to maintain a clean environment.
How do you keep the daycare environment safe?
We maintain strict safety protocols, including constant supervision, secure fencing, and separating dogs by size and temperament.
Can I use daycare on a drop-in basis?
Yes, you can drop in for daycare, but we recommend calling ahead to ensure availability, as spaces may be limited on busy days.
What makes your daycare different from others?
At Four-Legged Fun Zone, we pride ourselves on providing more than just daycare—we deliver expert-level care. Our team includes professionals with extensive backgrounds in animal health and well-being:
Kristi, a former veterinary technician, brings years of experience in monitoring health and behavior, ensuring your dog’s safety and comfort at all times.
Sawyer, who studied Animal Sciences at Washington State University, applies his pre-veterinary knowledge to create enriching activities and provide exceptional care.
Kenneth has hands-on experience administering medications, assisting with veterinary procedures, and performing grooming tasks, making him uniquely qualified to address a variety of pet needs.
Our facility is designed for personalized care, with separate zones for different sizes and temperaments, a low staff-to-dog ratio for individualized attention, and enrichment activities that stimulate both the mind and body. Whether it’s keeping a watchful eye on your dog’s health or ensuring they have the best day ever, our team’s expertise truly sets us apart.
How do you ensure my puppy has a positive experience at daycare?
We take extra care to make your puppy’s first daycare experiences positive and stress-free. Our trained staff monitors playgroups to match puppies with appropriate playmates based on size, temperament, and energy level. We also provide plenty of rest breaks, enrichment activities, and one-on-one attention to ensure your puppy feels comfortable and safe. If your puppy ever seems overwhelmed, we adjust their experience accordingly to keep daycare fun and beneficial!
Are there any holidays when daycare is closed?
Yes, Four-Legged Fun Zone is closed on major holidays, including Thanksgiving, Christmas, and New Year’s Day, to allow our team to spend time with their families. We recommend checking our calendar for any updates on holiday closures or adjusted hours around special occasions. If you need alternative care during these times, feel free to reach out in advance, and we’d be happy to discuss options!
How can I tell if my puppy is socially ready for daycare?
Observe your puppy’s interactions with other dogs and people. If they display curiosity, playfulness, and comfort in new environments, they may be ready for daycare. Conversely, if they show signs of fear or aggression, it might be beneficial to work on socialization before enrolling them.
How can I prepare my puppy for the daycare environment?
Gradually introduce your puppy to new experiences, sounds, and environments to build their confidence. Short visits to the daycare facility before enrolling can help them become accustomed to the new setting and reduce anxiety.
How can I ensure my puppy's first day at daycare is successful?
Ensure your puppy is well-rested and has had a chance to relieve themselves before arrival. Communicate any special needs or concerns to the daycare staff and maintain a positive attitude to help your puppy feel at ease.
Do you provide water breaks during playtime?
Yes! Fresh water is always available in all play areas, and staff monitor hydration throughout the day.
What if my dog is shy or hesitant on their first day?
Our staff provides a slow introduction, pairing your dog with calm, friendly playmates and allowing plenty of time to acclimate.
What is your policy on handling pet allergies?
At Tailored Pet Services, we prioritize the safety of every pet in our care, including those with allergies. To prevent any allergic reactions, we do not bring our own treats to visits, and we do not allow dogs to receive treats from anyone during walks. If your pet has dietary restrictions, please let us know so we can take any additional precautions needed to ensure their well-being.
Can my dog attend daycare if they recently had surgery or an injury?
We require veterinary clearance before admitting dogs recovering from surgery or injuries. We also offer quiet care options for dogs needing limited activity.
How does daycare benefit my dog’s overall well-being?
Regular daycare provides socialization, mental stimulation, exercise, and routine, helping dogs become more well-adjusted and happy.
Why is my dog nervous at drop-off?
It’s common for dogs to feel anxious in a new environment, especially if it’s their first visit. Dogs can sense your anxiety too, which can make them more nervous. Rest assured, we treat every dog with care and compassion, and they usually calm down after you leave.
Is there a limit to how often my dog can attend daycare each week?
There is no limit; your dog can attend as many days as you prefer, based on availability.
My dog has not attended daycare in the last 6 months. What happens now?
If your dog has been away from daycare for 6 months or more, we require a re-evaluation to ensure they are still comfortable and thriving in a group setting. For dogs who have been absent for over a year, they will need to complete a re-evaluation and submit an updated questionnaire. Just like people, dogs can experience changes in personality due to factors like environment, health, and social exposure, so this process helps us ensure a safe and positive experience for all our daycare guests.
Is there naptime during daycare?
Yes! Dogs need breaks to recharge and avoid overstimulation. We schedule midday rest periods in a quiet room so your pup can relax before returning to play.
Brushes, Bubbles & Blowouts—Your Dog Grooming FAQ
How often should my dog be groomed?
Dog grooming frequency varies, but generally every 3-8 weeks. If you regularly brush your dog at home and get nail trims, you can extend the time between grooming sessions. High-maintenance breeds like doodles may require more frequent visits. We recommend no longer than 3 months between dog grooms to avoid skin issues and overgrown nails.
Do you have a mobile app? Can I schedule online too?
Absolutely! We offer a robust mobile app designed to enhance your experience. Our app allows you to schedule visits, manage invoices, communicate with your pet nanny, and access your pet’s journal directly from your smartphone. Each journal entry includes a photo of your pet, creating a personalized record that you can revisit at any time.
Additionally, you can conveniently access all these features through our easy-to-use online client portal. Whether you prefer using the mobile app or logging in via the web, you’ll have the same capabilities and seamless experience.
How can I schedule and manage payments?
Scheduling and payments are streamlined through the Precise Petcare app. Upon signing up with us, you’ll receive access to the app where you can schedule services, review invoices, and securely make payments. We prioritize your security and privacy: only our management team has access to your financial records, and all credit card information is securely encrypted to ensure your peace of mind.
Why choose our mobile app and online portal?
Our goal is to make pet care as convenient as possible for you. With our mobile app and online portal, you have the flexibility to manage your pet’s care whenever and wherever you are. Whether you’re scheduling visits on the go or checking in on your pet’s activities, our digital tools simplify the process and keep you connected with your pet’s caregiver effortlessly.
The pet journal feature in our app provides a delightful touch – each entry includes a photo of your pet and is stored securely in our system. You can revisit these memories at your leisure, ensuring you never miss a moment of your pet’s adventures and experiences.
We’re committed to providing you with a seamless and secure experience, ensuring that your pet receives the best care while giving you the convenience and peace of mind you deserve.
What dog grooming products do you use?
We use high-quality, pet-safe products from trusted brands such as Tropiclean, PPP Aromacare, Warren London, Chris Christensen, and Best Shot. All our products contain natural ingredients and are selected by our experienced dog groomer.
Can I stay with my dog during grooming?
For the best experience, we ask that pet parents do not stay during grooming. Dogs tend to behave better when their owners aren’t present, and it allows the groomer to focus entirely on your dog without distractions.
Can I drop my dog off early?
Due to our one-on-one grooming approach, we’re unable to accommodate early drop-offs. This ensures each dog receives the full attention they deserve.
Why do I have to come back right away when my dog is done? What if I’m not able to get there?
We love dogs and we don’t like the idea of them being in a crate for hours. The grooming salon can be a stressful environment, even with one on one appointments. We ask that you pick up your dog within 20 minutes of completion. We send you a text when we’re 15 minutes away from being done, and another when your dog is finished. Our groomer will give you a rough estimate of when your dog will be ready when you check in. If you are not able to come back due to an emergency, please designate another person to pick up and communicate with your groomer. Habitual late pick ups may be subject to a fee.
My dog is really matted. Are you going to shave them down?
Shaving is the most humane way to remove mats. If your dog is very matted we will shave the dog as short as necessary. Mats cause pain as well as skin irritation. If mats are found during grooming they will be removed. We try to inform pet parents what that will look like and what to expect at pick up, but it is not always possible. We do not brush out matting.
My dog got a nail trim and the nails are still long!
If a dog goes too long without a nail trim, the quick (the nerve inside the nail) can grow long. We can only trim the nail back as far as the quick will allow. Your groomer can help set you up with regular nail trim appts to help the quick recede.
Do you accept all breeds?
Yes, we welcome all breeds, provided they meet our behavioral and health requirements.
Do you offer transportation services?
Yes, we offer transportation for $5 per trip. Please let us know in advance if you need this service.
My dog is aggressive. Can you still groom them?
It depends on the cause of the aggression. If your dog only has an issue with one aspect of the groom (cranky about nails, doesn’t like tail brushed, snappy due to arthritis, etc.), but is otherwise cooperative, we may be able to work around that. If a dog is aggressive to the point of being unsafe, we’ll refer you to a vet or behaviorist. We strive to make grooming a positive experience and your pet’s safety is our top priority. Please let us know about any behavioral concerns when booking your appointment. If your dog is only aggressive with other dogs, a weekend appointment while our daycare is closed is recommended.
Can my dog be sedated for grooming?
Yes, if your dog requires sedation, please let us know what medication they’ve taken and when. The dog must be alert and able to stand. If they’re too heavily sedated, we may need to reschedule the appointment.
What are anal glands and why is that service “available upon request”?
Anal glands are small sacs on either side of your dog’s anus. They hold a smelly, oily substance that is usually excreted when your dog has a bowel movement. Some dogs express on their own and have no issues. Smaller breeds are more prone to gland issues but it can affect larger dogs. We don’t express them routinely, as doing so unnecessarily can lead to the dog becoming reliant on it. We provide gland expression upon request, or if we notice they’re very full during grooming. Dogs that are very overweight may not be able to have their glands expressed due to their anatomy.
What can I do at home to prepare my puppy for grooming?
We have a helpful puppy guide with tips for setting your puppy up for success. [Link to puppy guide]
Are there any breed restrictions for your services?
No, there are generally no breed restrictions for our services. We welcome all breeds of dogs and pets. However, employee safety is critical. In rare cases where a pet exhibits aggressive behavior that poses a potential threat to our staff’s safety, we may need to discuss alternative arrangements. Our goal is to ensure a secure and delightful experience for both your furry baby and our team members alike. If you have any concerns about your pet’s behavior or specific needs, please feel free to contact us in advance so we can address them accordingly.
What are your dog grooming hours of operation?
Our dog grooming salon is open Saturday to Wednesday, from 8 AM to 2 PM. The last dog grooming appointment of the day is typically scheduled around 12:30-1 PM, depending on the breed and services.
What are your dog grooming cleaning protocols?
We use a disinfectant that is intended for use in grooming salons, boarding facilities, vet clinics, etc. It is effective against viruses, bacteria, mold, and mildew. It leaves no residue and is safe enough to use on grooming tools. We clean the table, kennel, tub, and tools between every client.
What vaccinations are required for grooming?
We require Rabies and Distemper (DAPP or DHPP). Bordetella is highly recommended but not mandatory. Please ensure your dog’s vaccinations are up-to-date before their grooming appointment.
Why is your grooming service more expensive than other salons?
We provide a more personalized, one-on-one experience for each dog, without using kennel dryers or overcrowding the salon. This means your dog is groomed in a calm environment with less stress. Many other salons cut costs by grooming more dogs at once, which can lead to rushed work and more time spent in cages.
My pick up time came and went but I never heard from my groomer. What do I do?
If your groomer told you your pet would be done in an hour and you have not heard from them after an hour, you should come back and check on the status. Sometimes carrier settings can cause you to miss our texts.
How do I know when it’s time to bring my dog for a nail trim?
If your dog’s nails are clicking on hard floors, it’s time to come in. We recommend every 3-5 weeks depending on your dog’s lifestyle. Active dogs that walk a lot may not need nail trims as frequently. Elderly or small breeds may need them done more often.
Why is my groomer refusing to shave my double coated dog?
There are many risks involved and it’s not a decision to take lightly. Double coats are the dogs’ protection from the elements. In winter their coat holds warm air close to the body to keep them cozy. In summer it protects them from the sun. Shaving a double coated dog can lead to heat stroke, sunburn, alopecia or a permanent change in coat texture. Even if a dog is shaved and it grows back the first few times, it doesn’t mean that it will always grow back. Shaving does not decrease shedding. We always recommend a thorough deshedding and a “tight tidy trim” for those who are considering shaving. Usually this is a great middle ground where we use shampoo and conditioner designed to hydrate and lubricate the undercoat so it blows out in the dryer, and then trim the feathers close to the body, but leave the rest. If your dog has already been shaved in the past and the coat is damaged, we are willing to shave in those circumstances.
What if my dog becomes aggressive?
If any aggressive behavior occurs, we will separate your dog and contact you immediately to discuss the next steps.
How do you handle nervous or anxious dogs?
We create a calm, low-stress environment for nervous dogs by providing them with individualized care and gradually introducing them to group play when they’re ready.
Why is my dog nervous at drop-off?
It’s common for dogs to feel anxious in a new environment, especially if it’s their first visit. Dogs can sense your anxiety too, which can make them more nervous. Rest assured, we treat every dog with care and compassion, and they usually calm down after you leave.
Can I bring my own shampoo?
Absolutely! We accept any shampoo formulated for dogs, whether it’s a brand you like or a veterinary medicated shampoo. Vet shampoos will be used according to the instructions on the label. This usually involves 5-10 minutes of contact time which may or may not affect the groom time. If a shampoo does not explicitly state that it is tearless it will not be used on the face and a tear free blueberry facial will be used on your dog’s head.
When should I bring my puppy in for their first grooming?
We recommend starting grooming after your puppy’s second round of shots (usually around 10-12 weeks). You can also begin brushing and handling them at home to prepare them for their first visit.
Can my puppy get a full haircut on their first visit?
Typically, no. The first visit is about creating a positive grooming experience. We’ll focus on a bath, nail trim, ear cleaning, and a gentle trim around the eyes, feet, and private areas if tolerated. A full haircut will usually happen on a later visit.
Our Clients Love Us!
I think Chantelle is absolutely fabulous! She is sweet and loving and truly cares about my dog. She is 100% reliable and communicates with me in a timely and professional way. I would recommend her to anyone.
Diana – Snohomish 98296