FAQ / POLICIES

At Tailored Pet Services, we understand that life can be unpredictable, and unexpected situations may arise that require last-minute pet care. While we strive to accommodate our clients to the best of our ability, we are not an on-call dog walking service.

However, if you find yourself in a situation where you need last-minute assistance, you can always reach out to us. Simply give us a call, and one of our team members will do their utmost to help you out. Whether you’re stuck in traffic, unexpectedly held up at the office, or facing any other unforeseen circumstance, we’re here to support you and your pet.

While we’re committed to providing flexible and responsive service, we encourage our clients to plan ahead whenever possible to ensure that we can accommodate their needs effectively.

Both apps are tech companies who act as a middleman between customer and sitter so quality is dependent on the sitter/not company. Tailored Pet Services strives to build strong relationships with your family and we promise to resolve problems promptly. Both apps hire independent contractors which prevents training and oversight. Tailored Pet Services hires employees and continuously trains/develops them to ensure quality care, and offer a money back guarantee. For more differences, read our blog article: Professional Vs. Hobby Pet Sitter

Many dog owners consider Fido and Spot important family members so the decision to sign up them for doggie daycare or hiring a dog walker for them is a significant one. The first step is determining if they are suitable candidates for doggie daycare. Suitable characteristics: (1) good physical health, (2) spayed/neutered, (3) enjoy socializing in a pack and being around other dogs, (4) comfortable in new environments or (5) content around unfamiliar dogs and people. If they don’t fit this criteria, hiring a dog walker may be the better choice. For more information to help you make a decision, read our blog article: Daycare: Is Your Dog Is an Ideal Candidate?

At Tailored Pet Services, we understand the importance of knowing that your pet has been cared for during each visit. That’s why we provide multiple ways for you to stay connected and informed.

At the conclusion of each visit, we’ll email you a detailed journal that includes a photo of your pet. This journal serves as a personal update on your pet’s activities and well-being, allowing you to communicate with your pet nanny and stay connected even when you’re away.

Additionally, for added peace of mind, we offer the option to receive a text message with a photo confirming that we’ve arrived at the visit. This instant notification ensures that you’re informed promptly and can carry on with your day knowing that your pet has been looked after.

At Tailored Pet Services, we prioritize transparency and communication to provide you with the reassurance you need while you’re away from your furry friend.

We require cancellations be received by text/phone/email and in order to best serve our client’s needs, our cancellation policy is follows:
• Mid Day Walks (Monday-Friday between 9am-3pm): clients who need us 2+ times per week pay a flat monthly fee instead of by the visit. Because membership begins on the first of the month and ends on the last day of the month, we charge a 50% cancellation fee. Walk cancellations need to be communicated to the office no later than 7am the same day or you will be charged for visit.
• Pet Sitting: Life can be unpredictable so we realize situations happen which may cause plans to change. After appointments are scheduled and confirmed, a cancellation fee may apply to compensate employees for reserving time for your visits. Refund given if cancellation received 8+ days prior to service except holidays (holidays must be cancelled 14+ days in advance).
• Overnights: it is difficult to fill the spot when someone cancels so you must cancel 31+ days in advance to receive a refund (fee applies to compensate us for turning away business).

• Boarding: To secure a Boarding Reservation you will be required to provide a non-refundable reservation fee. The required fee will be at least $100.00 or 10%, except in cases where the Boarding Reservation is valued at less than $100.00. In that circumstance, you will be required to pay the full amount of the Boarding fee in advance to secure the reservation. All reservation fees will be applied towards the cost of the boarding. Because in-home boarding is a personalized service, you will still be required to pay the remaining balance due on the scheduled boarding unless you comply with the cancellation policies as follows: (1) · Non-holidays: cancel at least thirty-one (31) days in advance of the first day of scheduled reservation or (2) Company holidays: cancel at least sixty (60) days in advance of the first day of scheduled reservation. If the appropriate notice is given, your deposit will be credited towards a future boarding reservation. No credit will be given if your pet is picked up earlier than expected. If you dispute forfeited deposits, you will be banned from our facility permanently.

We have two slightly different policies for when human client NOT home and when they are home. Visit our COVID-19 page for more information.

We have numerous references and would love to share them (we can supply before/during/after our Meet and Greet). Also, read glowing feedback from our satisfied clients on Google Reviews.

WALKS: At Tailored Pet Services, we prioritize a personalized scheduling approach for dog walks to ensure optimal convenience and consistency for our clients. When you enroll with us, we request your preferred hour for your dog’s walk rather than offering a broad time range. This method enables us to customize our schedule around your specific daily routine, ensuring that your pup receives their walk precisely when it suits you best. Whether you prefer early mornings to kick-start the day or midday breaks for your dog’s exercise, our flexible scheduling approach aims to meet your unique preferences seamlessly. This personalized strategy not only enhances your convenience but also maintains a reliable routine that benefits your dog’s well-being and happiness.

PET SITTING: When scheduling pet sitting visits at Tailored Pet Services, we streamline the process by offering a structured 90-minute time block for each visit. This approach allows us to efficiently manage our schedule while ensuring your pet receives the dedicated care and attention they deserve. Within this timeframe, we carefully plan and coordinate the visit to align with both your pet’s needs and our operational efficiency. Whether it’s feeding, playtime, administering medications, or simply providing companionship, the 90-minute block provides ample flexibility to accommodate various tasks and ensure your pet’s well-being during our visit. This structured approach not only optimizes our scheduling logistics but also ensures that your pet receives quality care tailored to their individual needs, fostering a comfortable and stress-free experience while you’re away.

Certainly! At Tailored Pet Services, we understand that every pet has unique needs and preferences. That’s why we provide an online portal where you can provide as much information as you want about your pet. From dietary restrictions to favorite toys and daily routines, you can share all the important details with us.

Additionally, we have the ability to highlight specific instructions to ensure they’re not overlooked by your pet nanny. For example, we have one client who prefers that we avoid walking their dogs on the grass, and we make sure to adhere to this request.

Your pet’s well-being is our top priority, and we strive to follow your instructions to the letter to provide the best possible care.

In the rare event of inclement weather, such as heavy snow, thunderstorms, or extreme heat, the safety and well-being of your pet and our team are our top priorities. While we are dedicated to fulfilling our scheduled visits, we also prioritize safety precautions to ensure the best possible care for your furry friend.

If weather conditions pose significant challenges, such as impassable roads or unsafe driving conditions, our team may need to adjust visit times or routes accordingly. We closely monitor weather forecasts and road conditions to proactively plan our schedules and minimize disruptions to your pet’s routine.

Snow/Extreme Cold Temperatures:

During heavy snowfall or extreme cold temperatures, we take special precautions to ensure your pet’s safety and comfort.

• Our arrival may be delayed as we navigate through snowy roads or find alternative parking arrangements.
• We ensure your pet stays warm and comfortable outdoors by utilizing protective gear, such as coats or sweaters provided by the client.
• We also take precautions to protect your pet’s paws from the cold and potential hazards such as ice or road salt by wiping their paws before bringing them back inside.

Rain/Thunderstorms:

In the event of thunderstorms or rain, we prioritize your pet’s safety by implementing specific protocols.

• We wait until the storm passes before resuming outdoor activities to ensure your pet feels secure and comfortable.
• We keep outdoor time brief, focusing solely on necessary potty breaks, and then bring them inside for playtime or other indoor activities.
• Before allowing your pet back inside after outdoor activities in the rain, we make sure to dry them off thoroughly to prevent them from tracking water and dirt into your home.

Extreme Hot Temperatures:

During periods of extreme heat, we employ proactive measures to protect your pet from heat-related risks.

• Our team conducts ground temperature checks to ensure that pavement or sidewalks are not too hot for your pet’s paws.
• We prioritize walking routes with ample shade to shield your pet from direct sunlight and excessive heat exposure.
• We adjust our walking schedules to minimize the time spent outside during peak temperatures, prioritizing indoor playtime or activities in shaded areas.

Conclusion:

Rest assured, we are committed to maintaining open communication with our clients during inclement weather situations, including periods of extreme heat, cold, rain, or snow. 

Absolutely! Before booking our services, we encourage clients to schedule a meet-and-greet with their assigned walker/sitter. This initial meeting allows us to get acquainted with you and your pets, understand your specific needs and preferences, and address any questions or concerns you may have.

To streamline the process and make the most of our time together, we kindly request that you complete a profile in our online scheduling program beforehand. This allows us to review important information ahead of time and come prepared with tailored questions to ensure we fully understand your expectations.

Please note that we do charge a $30 fee for the meet-and-greet, which is credited towards your first reservation. We believe this investment in our initial interaction sets the foundation for a successful and harmonious relationship between you, your pets, and our team. We look forward to meeting you soon!

At Tailored Pet Services, we understand that every dog is unique, and so are their walking preferences. That’s why we meticulously design our walking routes to cater to the diverse needs and personalities of our furry clients. When determining our routes, we prioritize safety above all else. We carefully assess each path to minimize exposure to potential hazards such as traffic and areas where dogs might be aggressive towards fences or each other. If we encounter situations like these, our trained staff are prepared to safely handle and redirect your pet, ensuring their walk remains stress-free and enjoyable.

Beyond safety, we also prioritize the enjoyment and stimulation of each walk. Our routes often include access to parks, trails, and green spaces where pets can freely roam and engage in natural behaviors. These environments not only provide physical exercise but also mental stimulation, contributing to the overall well-being of your pet.

Additionally, we tailor our routes to accommodate the specific needs of different pets. Whether your dog loves the excitement of visiting a local park or prefers a quieter neighborhood stroll, we have routes that cater to varying activity levels and preferences. For pets with mobility challenges, we ensure our routes are accessible and comfortable, making adjustments as needed to accommodate any special requirements.

At Tailored Pet Services, our commitment is to provide more than just a walk—we aim to create an enriching experience that enhances your pet’s well-being. If you have any specific questions about our walking routes or would like to discuss how we can customize our services to best suit your pet, our dedicated team is always available to assist you. Your pet’s happiness and safety are our top priorities, and we look forward to providing them with enjoyable and fulfilling walks tailored just for them.

No, there are generally no breed restrictions for our services. We welcome all breeds of dogs and pets. However, employee safety is critical. In rare cases where a pet exhibits aggressive behavior that poses a potential threat to our staff’s safety, we may need to discuss alternative arrangements. Our goal is to ensure a secure and delightful experience for both your furry baby and our team members alike. If you have any concerns about your pet’s behavior or specific needs, please feel free to contact us in advance so we can address them accordingly.

Our dog grooming salon is open Saturday to Wednesday, from 8 AM to 2 PM. The last dog grooming appointment of the day is typically scheduled around 12:30-1 PM, depending on the breed and services.

We use a disinfectant that is intended for use in grooming salons, boarding facilities, vet clinics, etc. It is effective against viruses, bacteria, mold, and mildew. It leaves no residue and is safe enough to use on grooming tools. We clean the table, kennel, tub, and tools between every client.

We require Rabies and Distemper (DAPP or DHPP). Bordetella is highly recommended but not mandatory. Please ensure your dog’s vaccinations are up-to-date before their grooming appointment.

We provide a more personalized, one-on-one experience for each dog, without using kennel dryers or overcrowding the salon. This means your dog is groomed in a calm environment with less stress. Many other salons cut costs by grooming more dogs at once, which can lead to rushed work and more time spent in cages.

If your groomer told you your pet would be done in an hour and you have not heard from them after an hour, you should come back and check on the status. Sometimes carrier settings can cause you to miss our texts.

If your dog’s nails are clicking on hard floors, it’s time to come in. We recommend every 3-5 weeks depending on your dog’s lifestyle. Active dogs that walk a lot may not need nail trims as frequently. Elderly or small breeds may need them done more often.